Privacy Policy

1. Introduction

GoldenGlow IT Solutions LTDA ("Company," "we," "us," or "our") operates the website goldenglowitsolutions.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you use our contact form, request a consultation, or engage our services, we may collect:

• Full name and email address
• Company name and job title
• Phone number (if provided)
• Project requirements and business information
• Budget range and timeline preferences
• Billing and payment information (for clients)

Automatically Collected Information

We use Plausible Analytics, a privacy-focused analytics service that does not use cookies. We collect:

• Page views and referral sources
• Approximate geographic location (country level only)
• Device type and browser information
• Session duration and navigation patterns

Note: Plausible does not store IP addresses or use cookies, ensuring your browsing remains private.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To prepare and send project proposals and contracts
• To communicate about ongoing projects and deliverables
• To process payments and maintain billing records
• To improve our website and services
• To send occasional updates about our services (only with your consent)
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: With trusted third parties who assist in our operations (e.g., email services, payment processors, cloud hosting)
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with any merger, acquisition, or sale of company assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure cloud infrastructure with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For client relationships, we typically retain records for 5 years after the end of our business relationship for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

8. Cookies

Our website uses Plausible Analytics, which is a privacy-focused analytics tool that does not use cookies. We do not use tracking cookies or similar technologies. Essential cookies may be used for website functionality (such as remembering your preferences), but no personal data is collected through these.

9. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. International Data Transfers

As a company based in Brazil, we may transfer and process data internationally. We ensure appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws, including the Brazilian General Data Protection Law (LGPD).

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: